Our Guarantee

Lowest Price
Find a wine, beer or cider kit for a better advertised price in Nova Scotia, and we will happily price match. Some conditions may apply. 

 

Satisfaction Guarantee
Your satisfaction is guaranteed whether you make a kit yourself or we make it for you. If you don't like a wine, beer or cider kit, for whatever reason, we'll refund you based on how much of the kit you return to us. Before making this determination, we ask that you allow the kit to rest after bottling. Wine for at least four weeks and beer/cider for at least six weeks.
For example: You didn't like a wine kit after letting is sit for four weeks but still consumed 6 of the 30 bottles, we would refund you 80% of the kits value once we receive the remaining 24 unopened bottles.

Ferment on Premises
In addition to the above guarantee, if it's been determined that we didn't make your kit correctly, we will either refund you the full Ferment on Premises Fee or waive it on the next kit we make for you. 
Please note that we cannot guarantee a kit that has been packaged into a dirty vessel.

Make at Home
In addition to the above guarantee, we ask that you please include the production sticker with your returned product. This sticker is usually found on the top of the box. We would also like to see your brewing notes to troubleshoot any issues in your process.

 

Return / Exchange Policy
Items can only be returned within 30 days of purchase provided they are unopened and/or in their original condition.
Perishables are non-refundable. Including but not limited to items listed here.
Store credit for full regular price will be given if proof of purchase is not shown.
Gift Cards are non-refundable.

Shipped Orders
Damaged
If your order arrives damaged, please accept the parcel. Please don't refuse it. Shipping on damaged orders will be fully refunded and we will refund any damaged items in the order.
Return
 Please contact us before attempting to return an item. Once a return has been approved (see Return / Exchange Policy above) it can be sent to the following address:
Water 'N' Wine
PO Box 2530
Stellarton, Nova Scotia  B0K 1S0
Return shipping will be at the customer's expense.